Refund & Exchange Policy

At Bin Asim Collection, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Exchange Policy

We offer exchanges under the following conditions:

  • You may request an exchange within 7 days of receiving your order.
  • The product must be unused, unwashed, unworn, and in its original packaging with all tags attached.
  • Exchange is available for:
    • Size issues
    • Damaged or defective products
    • Wrong item received

Once we receive and inspect the returned item, we will process your exchange within 3–5 business days

Refund Policy

We only offer refunds in the following cases:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • Your prepaid order cannot be fulfilled due to stock unavailability.

Refunds are not applicable for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Color variations due to screen/display settings.
  • Products that have been used, washed, or damaged after delivery.

Approved refunds will be processed within 5–7 business days through the original payment method or bank transfer.

Return Conditions

To qualify for a return or exchange:

  • Product must be in original condition.
  • Original invoice or order confirmation is required.
  • All original tags and packaging must be intact.
  • Requests made after 7 days of delivery will not be accepted.

Sale Items

Items purchased during sales, promotions, or clearance are not eligible for refund. Exchange is only possible if the item is damaged or the wrong product was delivered.

Shipping Charges

  • If the mistake is on our side (wrong or defective item), Bin Asim Collection will bear the return and replacement shipping charges.
  • For size exchanges requested by the customer, the customer will be responsible for the shipping charges.

How to Request an Exchange or Refund

Please contact our customer support with:

  • Order Number
  • Full Name
  • Reason for exchange/refund
  • Photos or video (if the product is damaged or incorrect)

Our support team will respond within 24 hours.